1. The version of the complainant is that he works as Sales Promotion Officer in ATCO Labs; that he is duty bound to send statement of monthly expenses before 6th of every month to head office at Multan; that if he fails in doing this in time, the statement is not entertained by the head office; that the complainant dispatched the statement on 02-02-2011 through LCS which has still not been delivered at the head office. When he contacted the manager/respondent, he flatly refused to redress the grievance of the complainant. The complainant has suffered loss of Rs.30,000/-. The complainant issued a legal notice to the respondent which remained un served. Hence, this complaint.
2. Contrary to it, the version of the respondent is that the complainant received back the letter on 02- 02-2011 for correction of the address and then misplaced the same. The complainant is blackmailing the respondent without any justification. The respondent has requested for dismissal of the complaint with costs.
3. After hearing the arguments and perusal of the record, I have observed that the complainant has placed on record original receipt issued by the LCS Ex-P1, copy of the legal notice Mark-A its receipt Mark-B, receipt Acknowledgement Mark-C. Whereas, the respondent has not placed on record any document in support of his version. The plea adopted by the respondent that the complainant took back the Envelope of LCS for correction of address and then misplaced it, is not believable as if he has taken the Envelope, he was must to return the same after correction of the address at the counter. The respondent cannot allow him to take the same in his house for misplacing the same because after issuance of receipt, it was duty of respondent to deliver the same on the given address. Non delivery of the Envelope has been admitted by the respondent. The complainant has suffered loss of Rs.30,000/- in the shape of his salary due to non delivery of the expenditure statement before 8th of relevant month. Therefore, it is clear that the respondent has provided faulty service to the complainant and he is bound to pay the loss suffered by the complainant Rs.30,000/-. The complainant is also held entitled to receive compensation of Rs.20,000/- as damages for physical, mental torture and agony suffered by him and expenses incurred on the litigation and fee of his counsel. Thus, the complaint in hand is decided in favour of the complainant and against the respondent. File be put up for execution on 02-05-2012.