FINDINGS/RECOMMENDATIONS DR. MUHAMMAD SHOAIB SUDD,LE (FEDERAL TAX OMBUDSMAN).---Five identical complaints represented by same AR and DR are joined for disposal.
2. The complainants have sought indulgence of the Hon'ble FTO against withholding of their duty draw-back claims. They have filed lists of their duty draw-back claims and prayed that the Department be A advised to pay the amount due immediately and not to delay payments in future.
3. In response to the notices of complaints issued to the Secretary, Revenue Division, Islamabad, the Department has filed para were comments pleading that duty draw-back claims are being paid regularly after thorough scrutiny, verification of documents and observing other legal formalities on first come first served basis. According to the report submitted by the Deptt. About status of duty draw-back claims of the complainants, the claims which had come to the top of the queue were sanctioned and tat of the claims being in queue would be sanctioned in their turn.
4. The complainanth were supplied copies of para were comments but they did not opt to file a rejoinder. Parties were afforded opportunities of hearing. The AR at the very outset submitted that a few cheques were issued by the Department but the same had been dishonoured. According to the AR, the duty draw-back claims had been withheld without any justification.
5. The DR explained that due to transfer of Deputy Collector who issued the cheques the bank returned the cheques as the signatures . Differed. The DR assured that as soon as the dishonoured cheques were retuned, fresh cheques would be issued on the same day. The DR further submitted that it had been agreed between the Department and the Chamber of Commerce that each month about 5,000 duty draw-back claims in the queue would be sanctioned. The DR submitted that due to transfer of two Deputy Collectors some'delay occurred in sanctioning of duty draw- back claims, and the pendency rose to about 14,000. However, in last 15 days about 3,000 claims had been sanctioned and all efforts were being made to clear the back-log at the earliest. The DR assured that all pending duty draw-back claims of the complainants would be processed in their turn.
6. The AR in view of submissions made by the DR expressed his satisfaction and did not press the complaints for further action.
Findings:--
7. Despite the Hon'ble FTO's repeated directions for processing and payment of rebate/duty draw- back claims without delay, a large number of claims keep piling up without any just cause, which is tantamount to maladministration as defined under section 2(3) of FTO Ordinance. To resolve the issue on a sustainable basis, the Hon'ble FTO has directed the Department to file monthly progress report about pendency/disposal of rebate/duty draw-back claims.
Recommendations: --
8. FBR to--
(i) direct Collector Customs to ensure timely processing and payment of all pending rebate/ duty draw-back claims:
(ii) submit a consolidated monthly report about pendency, and disposal of rebate/duty drawback claims on the format already circulated to all the Collectorates across Pakistan; (i.e) take adequate steps to liquidate pendency of duty drawback claims on a sustainable basis; and
(iv) report compliance within 30 days.